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F A Q
 

. General questions

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

(To make changes Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.)

(Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 1-2 days
- Canada: 1-1 days
- Australia: 2-3 days
- France: 2-3 days
- UK: 2-3 days
- Germany: 2-3 days

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.)

We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.

(You can chose these payment methods at checkout.

Which currency will I be charged in?

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR.)

You will be able to chose that payment option on checkout.)

(3. Shipping

Where do you ship?

We currently ship in the United-States, Canada, Australia, France, the UK and Germany.
 

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 1-2 days
- Canada: 1-1 days
- Australia: 2-3 days
- France: 2-3 days
- UK: 2-3 days
- Germany: 2-3 days






How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order, when the delivery method allows it.

 

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

For more information, please refer the to website of the delivery partner handling your delivery.

RETURNS

Do you accept returns?

We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 28 days of delivery
- The return is made within 14 days of the return or exchange request

To request for a return, please contact our support using our return policy  process and requesting an RMA- Return Merchandise Authorization number 
RMA Request

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns. please contact our support using our return policy  process and requesting an RMA- Return Merchandise Authorization number RMA Request
 

Are returns free?

Returns within the US are free. You can refer to the RMA email that was sent with your request for your return/exchange.
Returns from outside of the US are the responsibility of the buyer.

 

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

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